Clear Earwax Clinic Terms & Conditions

Please note that to receive treatments by any of the practitioners at Clear Earwax Clinic (Trading brand of Park Medical Clinic Limited), you are automatically agreeing to all of these conditions after making a booking. If you have any queries please speak to our reception team.

Definitions:

“we”, “us”, “Clear Earwax”, “Clinic” refers to the clinic run by Park Medical Clinic Limited.

“you”, “client”, “patient” refers to a customer of Clear Earwax Clinic (trading brand of Park Medical Clinic Limited).

General:

By becoming or being a customer at the Clear Earwax Clinic, your agreement with these terms and conditions is implied.

These terms and conditions may be updated at our discretion without prior notice.

It is your responsibility to read and understand these terms and conditions, an electronic copy of which is available on request.
By agreeing to our terms and conditions you understand and agree to our pricing as displayed on our website.

Follow ups:

Follow up appointments must be booked within 14 days from your first appointment/consultation.

Only the first follow up appointment is free of charge, after which any further follow up appointments will be charged at £35 and paid in advance. Additional follow up appointments must be booked within 14 days of the last appointment to be eligible for the £35 discount.

If appointments are booked utilizing the weekday special offer, follow-ups cannot be booked on weekends, unless the difference of the weekend charge is paid. Only initial appointments booked in on weekends receive a free follow up appointment on weekends.

Cancellation / Lateness / No show:

A 48 hour cancellation notice before the appointment must be given to be eligible for a refund of the deposit.

If there are mitigating circumstances arising from missing an appointment, these must be put in writing to support@clearearwax.co.uk and will be considered on a case-by-case basis. A refund will be at the discretion of the management team. Testing positive for Covid-19 will strictly not be considered as a mitigating circumstance and will result in the loss of your deposit, including, in the event of cancellation within 48 hours of your appointment.

In the event that you do not show up for an appointment, your initial deposit will not be refunded or used towards a new appointment. A new booking fee will be required to secure a new appointment.

If you do not show up to a follow-up and a further follow-up is required, it will be charged at the additional follow up price of £35.

If you are more than 10 minutes late, it is not a guarantee that you will be seen by the practitioner at the clinic on the day. However, if we are fully booked then you may not be seen and your deposit will not be refunded, a new deposit will be required to book a new appointment.

No wax / Consultations:

In the event of no wax found within your consultation, then only a £35 fee is payable for the consultation. This would have already been paid within your deposit, however, will also be payable in the event of a walk-in consultation.

Children’s Policy:

Children between the ages of 6 & 12 years old will be charged at the children’s set fee. Children aged 13 and above will be charged the same fees as adults. We do not see children under the age of 6 years old, however, this is at the discretion of the clinic manager and practitioner.

In the event that a child does not sit still during the procedure, practitioners reserve the right to terminate the appointment if they deem it to be unsafe for the patient.

Abusive & rude behavior:

We reserve the right to cancel appointments without offering a refund if rude, abusive or aggressive is displayed towards any member of staff.

Treatments:

Our practitioners are not obliged to treat you if they deem treatment is not appropriate for any reason.

All new patients will only be treated after receiving an initial consultation which may involve examination or advice. If, after consultation, no treatment is to be offered, only the consultation fee will be payable.

Before receiving any treatment, you will be asked to complete a consent form. If you refuse to sign such a consent form then that treatment will not be performed.

If you have read and decline to accept these terms and conditions, no treatment will be offered.

Payment:

We may ask you for full payment, or a deposit in advance, in order to secure any booking. This payment is non-refundable in the absence of mitigating circumstances.

Mitigating circumstances include genuine, unforeseen ill health or personal crisis.

In all cases, payment is completed on the day of treatment. If you do not pay in full on the day of your treatment, we will not accept further bookings until any outstanding amounts have been paid in full.

We accept payment by cash, or debit & credit cards (but not cheques or Lavish/Tesco vouchers). Receipts for debit & credit cards can be provided as an email. Printed card payment receipts can be requested if needed at the time of the appointment.

If you have cover with a private (cash-back) health scheme – e.g. SimplyHealth – you will need to pay for each treatment and claim back the cost yourself (a receipt will be provided for this purpose).

To avoid disappointment, please check with your insurer before receiving treatment that the therapy is covered by your scheme.

Payment by Telephone:

We can accept payment by telephone using a debit or credit card.

To do this we need your full card details. All security data will be handled in the strictest confidence and will not be retained in the clinic after payment is authorized.

Medical Declaration:

Earwax removal via Micro-suction is considered safer than other methods such as syringing. The removal will be carried out by one of our trained clinicians. Complications of earwax removal by microsuction are very uncommon; however possible complications, side effects and material risk inherent in the procedure include, but are not limited to: incomplete removal of ear wax requiring a return visit (for severely impacted wax), minor bleeding, discomfort, ringing in the ear (Tinnitus), perforation of the eardrum and hearing loss.

To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our clinicians. In addition, it is important the patient remains relatively still during the procedure as sudden movement may significantly increase the risk of ear drum perforation, permanent hearing loss and/or bleeding.

By agreeing to the Terms and Conditions above, you accept that you have read and understand the possible complications that may occur and agree that Park medical Clinic or any of its employees, cannot be held responsible for these.

Complaints:

If you have a complaint about the service you have received at Clear Earwax please speak to one of the reception team..

If the team is unable to resolve your complaint at the time, you may put your complaint in writing to support@clearearwax.co.uk and our management team will review each complaint on a case by case basis.

Refunds:

At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by proof of purchase, presented within 28 days of purchase.

We do not offer a refund for treatments unless we acknowledge that the service received was below the professional standard we strive to achieve.

If you are eligible for a refund, this will normally take 5-10 working days to process and appear back in your bank account.

Data Handling / Privacy:

Any information you give us during your consultation or treatment is protected under the Data Protection Act.

Your records may be kept on paper or electronically.

We will not pass any of your details on to anyone outside of Clear Earwax without your permission. An example of someone we might contact on your behalf is your doctor if we feel you need medical investigation of some kind.

We may use your contact details to send you (via post or electronically) information about new treatments, newsletters or special offers unless you write to us to decline this service.

We will only use your telephone number for contacting you about your appointment. We will never use your telephone number for 3rd party marketing purposes.

Please read our full privacy policy on for more details